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Terms & Conditions

1. Overview and Definitions

Insightours (hereinafter referred to as “Insightours,” “we,” “us,” or “our”) operates a platform accessible at Insightours.com (“Website”). This platform connects individuals or entities seeking travel experiences (“Users”) with travel services. Insightours itself is tour operator and receives the reservations directly. By using any functionality of the Website, you agree to abide by these Terms and Conditions.


 

2. Acceptance of Terms

By accessing, browsing, or otherwise using the Website, you acknowledge that you have read and agreed to these Terms and Conditions in full. If you do not agree with any provision contained herein, you are not authorized to use Insightours’s services.


 

3. User Registration and Account Rules  

To access certain services, Users must create and maintain a personal account. Each User is responsible for securing their login credentials, preventing unauthorized use, and ensuring that all information provided is accurate. Insightours reserves the right to suspend or terminate any account that violates these Terms and Conditions or is found to contain false or misleading information. 


 

4. Customer Cancellation Policy

Users may cancel their bookings up to 24 hours before the scheduled start of any tour, unless otherwise specified by the relevant terms.  Cancellations occurring less than 24 hours before the start time are ineligible for a refund.  To cancel a booking, Users must notify Insightours through an approved communication method (e.g., Website messaging or email).  Once a valid cancellation request is received, refunds (where applicable) will be processed within seven (7) working days through the original payment method. 


 

5. Prohibited Activities on the Platform

Users must refrain from:

  • Unauthorized commercial use of the Website and its content.

  • Automated methods of content access or copying.

  • Fraudulent, threatening, or discriminatory practices.

  • Disseminating spam, explicit, or offensive content.

  • Violating any applicable legal provisions or the rights of third parties.

Violation of these rules may result in immediate account suspension or termination and potential legal liability.


 

6. User-Generated Content

The platform may allow Users to post reviews, comments, photos, or other materials. By posting such content, Users grant Insightours a non-exclusive right to use, display, distribute, and adapt that content for promotional or other legitimate business purposes.  Users are solely responsible for ensuring that their contributions do not infringe any applicable laws or third-party rights.  Insightours reserves the right to remove or edit any content deemed inappropriate.


 

7. Third-Party Websites and Links

Insightours may provide links to external websites, but we do not control, endorse, or guarantee their content, products, or security. Users accessing these sites should exercise caution and assume full responsibility for any associated risks.


 

8. Intellectual Property

All content, software, graphics, logos, and designs on Insightours (excluding third-party materials) are the property of Insightours, Lda.  Users may not reproduce or redistribute this content without prior written authorization. Use of the Website or its contents for unauthorized commercial gain is strictly prohibited.


 

9. Use of Services

By using Insightours’s platform, each User warrants they are at least 18 years old and will provide accurate, truthful information as needed.  Fraudulent activities, such as creating multiple accounts or making speculative or false bookings, are strictly prohibited. 


 

10. Indemnification

Users agree to defend, indemnify, and hold Insightours harmless from any claims, demands, actions, losses, or damages (including legal fees) arising out of or relating to their breach of these Terms and Conditions, misuse of the platform, or infringement of any rights of a third party. 


 

11. Electronic Communications

When using Insightours’s Website or sending emails or messages, Users agree to receive electronic communications from Insightours, including notifications, confirmations, and other updates.  They may opt out of promotional communications; however, essential notifications regarding account management and booking details will remain active. 


 

12. Compliance with European Union Law

Insightours endeavors to maintain compliance with all relevant European Union regulations, including data protection (GDPR).  Any personal data collected will be handled in accordance with all applicable data protection laws and regulations.  All Users and Partners must similarly ensure they comply with relevant EU directives, particularly regarding consumer protection and fair commercial practices. 


 

13. Changes to the Terms and Conditions

Insightours reserves the right to modify or update these Terms and Conditions at any time, at its sole discretion. Any significant modifications will be communicated through the Website or via email. Continued use of the platform after any such amendments shall signify acceptance of the revised terms.


 

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law. Any disputes arising from or related to the use of Insightours’s services shall be subject to the exclusive jurisdiction of the competent courts of Portugal. By using the platform, Users expressly consent to the courts of Portugal exercising such jurisdiction.


 

15. Final Provision

These Terms and Conditions constitute the entire agreement between you and Insightours concerning the subject matter herein. If any provision is held invalid by a Portuguese court of competent jurisdiction, the remaining provisions shall remain in full effect and enforceable. By registering for, accessing, or using Insightours’s services, you confirm your full understanding and acceptance of all obligations, restrictions, and rights granted under these Terms and Conditions, which comply with the applicable Portuguese and European Union legal framework. 

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